Heritage House of Keller

I have been very pleased with my visit at Heritage House of Keller. Everyone is very friendly and helpful. I have been very positively impressed with great preparation and all safety precautions related to COVID-19 pandemic. Facility is beautiful and very clean. It has been a pleasure to have an opportunity to talk with Mrs. Jo Ann Bridgewater. Despite her busy schedule, she was able to spend time with me and discuss very important issues related to admission process and requirements. This Rehabilitation and Nursing Facility made very positive impression on me.

I recently helped my mom transfer to Heritage House from a facility in N Richland Hills. This change has restored my trust that there are people who take their work caring for vulnerable patients seriously. Mom’s needs are extensive and complex, but in the short time of her stay I’ve experienced professional, caring attention to detail at a level much greater than the last facility. Every staff member I’ve talked with has been attentive, focused and helpful. The caregivers are kind toward my mom. They are so much help in her care that I no longer feel worried when I leave about moms well being. It’s not reasonable to expect perfection, but the attitude of the facility is superior to what I’ve seen and it’s something I’m grateful for.

I have always had nothing but good experiences with this facility and the staff. I visit a good friend weekly and always find her to be clean, well groomed and very satisfied with her environment. Whenever I ask for assistance for her, staff is always responsive and when I mentioned that she might be to the point she needed more assistance with meals, the administrator handled it right away. She told me she appreciates the help even though she'd still like to be able to do it herself, even though she really can't. I would recommend this facility to anyone looking to place a loved one for rehab or long term care.